Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 131,286 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
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Internet (57%)
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TV (16%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (6%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:LaFayette, Cicero, Vancouver, Atlanta, Dundalk, Statham, Caldwell, Sacramento, Philadelphia, Saint Augustine, Seattle, Richmond, Oklahoma City, Brunswick and Colleyville.
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City | Problem Type | Report Time |
---|---|---|
Memphis | Internet | |
LaFayette | Internet | |
Cicero | Wi-fi | |
Vancouver | TV | |
Atlanta | Internet | |
Dundalk | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Tony Gonzales (@OxideTower) reported
@NJDevils Hi, I’m an Xfinity customer (unfortunately). Aside from Verizon Fios, how is everyone watching the games?
- MileKush (@MileKush) reported
@bobpockrass You bad we can't race those Xfinity cars in the new @NASCARignition game...
- Sean Samocki (@SeanSamocki) reported
RCN has had almost weekly outages for the past few months in the middle of a workday. Before this year, I had almost 4-5 years of flawless service. Now I’m starting to miss Comcast. That’s how bad it is. @RCNconnects
- Krpdog (@Krpdog) reported
It's hilarious that #facebook is trying to pull a #comcast in the hopes of shedding negative press as if anyone ever forgot all the crap they've pulled in the last 4 years. This whole #meta thing is wildly stupid.
- Jay Roman (@JayNYOne) reported
@Xfinity are you having issues with your site's login? The page won't load.
- Kimberly (@shimmer2610) reported fromMemphis, Tennessee
@CenterPoint I’m in Memphis, TN and @Xfinity needs trees cut back to restore service but I can’t get through. Can you help me?
- Charlie of Mystery Spring (@SlowWaterMvmnt) reported
@mattalltradesb @canyakker @comcast I actually never understood this. Agree its unsafe over email but phone always seemed just as bad.
- 11/9 ⏲ Tick Tock Ch.11 WallSt - $AMC $GME 🚀 (@WaterfallNow) reported
@The_Real_Fly DOGE to the mooooooon. It has to happen since they saved $AMC. Shib on the other hand is never going to be accepted. They can try bugging Amazon/Bezos for acceptance instead. I saw Comcast pumping both shib and floki inu/shiba around 2 months ago.
- Trevor (@TrevorsBeard) reported
@mollie_su Oh, if you like that reasoning then you should also consider that Comcast says they give under-privileged families low-cost internet but they give them **** that’s barely usable, so kids still can’t do school work from home. Also, Comcast are generally the ******* devil.
- Pieter Linden (@MadPiet) reported
@nathaliejacoby1 Worked great for Comcast!(Kidding… different name, same terrible service)
- TheFaerieHouseAtPlymouthRock (@thefaeriehouse) reported
@Xfinity when is service going to be on for good . This on and off is BS. Enough do your job
- Ohio Capital Ideas (@ohcapideas) reported
@Sg423Sg Like Charter. But, at the time I made the purchase I thought Comcast was cheaper. They get a lot of hate and the Sky acquisition was terrible, but most everything else Brian Roberts has done has been smart.
- Brian Ziman (@BrianZiman) reported
@cherthedev This smells like Comcast and Xfinity. Call it what you want, but it's still awful.
- Kimberly (@shimmer2610) reported fromMemphis, Tennessee
@Xfinity a tech just came to my house in Memphis, TN and said some trees need to be cut back to restore service. He suggested @CenterPoint but they don’t serve my area. Who else will cut back my trees for free in my area?
- Charlie of Mystery Spring (@SlowWaterMvmnt) reported
@canyakker @comcast Yes absolutely this. They avoid accountability. They also say they record you and maybe do. I’ve never tried recording them back. Wonder if they’d hang up.
- Optimistic realist (Long Memory) 🚫 misogyny🙋♀️ (@Rockmedia) reported
@Davidlaz The Peacock is not working for people. Not sure why. But @comcast stock is up. Beat me why.
- Kayla Nicole 999 (@KaylaNicole9991) reported
The other problem is we were told we can’t just get a power of attorney for my grandpa, we have to get an entire conservatorship, that thing Britney Spears is fighting. It’s not a simple process. @Xfinity is refusing to work with my entire family.
- instantkarmaraven (@instantkarma23) reported
@NBotwin420 My router stopped working once, at 2am.I called Comcast to fix it.I got so pissed at the computer; after 25 minutes of waiting I pushed the button on top.Which factory reset it.Then I needed to sit through the menus again to reset the password.Which required a human.
- linda 🇺🇸 (@LindaStartsOver) reported
@thedailybeast @Comcast if Fox won’t cancel the host, you must #CancelFoxLineup
- Shawn Connors (@Connors316) reported
@xfinity @XfinitySupport why is there an outage in my area? What is being done to fix it?
- 11/9 ⏲ Tick Tock Ch.11 WallSt - $AMC $GME 🚀 (@WaterfallNow) reported
@CEOAdam Shiba literally labels itself as a "dogecoin killer."The purpose was to make dogecoin holders in AMC sell and buy doge to support it against attacks. Comcast pumped up Shib starting months ago on social media. Shib is full of scammers. Doesn't matter what the poll says. AVOID
- Mitch (@VermonsterWx) reported
@SlowWaterMvmnt Consolidated is way worse. When my Internet went down it took about 2 dozen calls and about 10 days of waiting just to get them to show up. Not that Comcast is good, but at least you can get "broadband" speeds. Fortunately, fiber may be coming here soon. Can't get Comcast here.
- Communist Stock Analysis (@communiststocks) reported
Comcast Corp - $CMCSA💰 QUOTE$CMCSA is DOWN ⬇ on Fri Oct 29Currently at 51.42 USD for a -0.93% loss from previous close📉 📉 📉📊 ANALYSISComcast Corp should be nationalized☭ ☭ ☭
- Kayla Nicole 999 (@KaylaNicole9991) reported
Not being able to access my grandpa’s @Xfinity account wouldn’t be a problem if their contract technician weren’t coming to my grandparents home in the middle of the night to target, harass, and endanger my family. He likely let the air out of all my aunt’s tires recently.
- 🇺🇸DJ🇺🇸 🐾Mom to #Dalton my rescue baby🐾 (@Dalton3252016) reported
@DPH_78 @ATT I hate Xfinity just as much but I’m saving 100 a month on mobile service when I switched over.
- Kayla Nicole 999 (@KaylaNicole9991) reported
Which platform will I go to next with my story about my TERRIBLE and FRIGHTENING experience with your contract technician and your company @Xfinity , hmmm? Should I share this on YouTube or TikTok next? It will be shared on both soon if you don’t do something about this.
- T. (@teeeeRAAWWW_) reported
I’m so tired of Xfinity every damn month it’s a problem with my ******* WiFi.
- Kimberly (@shimmer2610) reported fromMemphis, Tennessee
@MLGW I need trees cut back from a power line in order for @Xfinity to provide service because my line was cut. Can you help with this?
- Matt Sutkoski (@mattalltradesb) reported
@canyakker @SlowWaterMvmnt @comcast Exactly! Any company not trying to screw its customers gives you the option to call, email or online chat for customer service, like where I work. Note that giving credit card info not already on file has to be done on phone: email/chat unsafe for that.
- kai (they) (@coilysiren) reported
Comcast still charging me even though I told them to cancel service since I movedNow I have to make an incredibly annoying phone call